📖 Afaqy Knowledge Base / Smart Taxi / Passenger Tablet / Passenger Feedback Screen
Overview
The Passenger Feedback Screen appears after the trip has been completed and allows passengers to share their experience before leaving the vehicle.
This screen provides a quick and convenient way to rate the trip and submit feedback about the service received.
Purpose
The Passenger Feedback Screen helps passengers:
- Rate their overall trip experience
- Provide feedback about the service
- Share comments or suggestions
- Help improve service quality
- Contribute to driver and fleet performance monitoring
Passenger feedback plays an important role in maintaining service standards and enhancing customer satisfaction.
Information Displayed
The Feedback Screen may include:
- Trip rating options
- Feedback categories
- Comment field
- Driver information
- Trip reference details
- Submit button
The exact layout and available options may vary depending on the taxi operator's configuration.
Submitting Feedback
After the trip ends, passengers can provide feedback directly on the tablet.
To submit feedback:
- Select a rating for the trip.
- Choose any available feedback categories, if applicable.
- Enter comments or suggestions, if desired.
- Tap Submit to send the feedback.
Providing additional comments is optional unless required by the configured workflow.
Screen Behavior
Rating the Trip
Passengers can quickly rate their experience using the available rating options displayed on the screen.
The selected rating is linked to the completed trip and recorded in the system.
Adding Comments
If enabled, passengers may enter comments related to:
- Driver professionalism
- Vehicle cleanliness
- Trip experience
- Service quality
- Suggestions for improvement
Additional comments help operators better understand passenger experiences and identify opportunities for improvement.
Feedback Submission
Once feedback is submitted:
- The rating is recorded
- Comments are saved
- The feedback process is completed
- The tablet resets for the next passenger session
Depending on the system configuration, a confirmation message may be displayed after successful submission.
Benefits
The Passenger Feedback Screen provides:
- A simple and user-friendly rating process
- Direct communication with service operators
- Improved service quality monitoring
- Valuable passenger insights
- Enhanced customer satisfaction
These features help operators continuously improve the overall passenger experience.
