📖 Afaqy Knowledge Base / Smart Taxi / Passenger Tablet / SOS Button
Overview
The SOS Button provides passengers with quick access to emergency assistance during their journey.
This feature is designed to enhance passenger safety by allowing immediate action when assistance is needed. The SOS Button remains visible and accessible throughout the trip, ensuring passengers can reach emergency support without navigating through multiple screens.
Purpose
The SOS Button allows passengers to:
- Request emergency assistance
- Quickly access safety support features
- Report urgent situations during the trip
- Improve personal safety while travelling
The feature is intended for situations where immediate attention or assistance may be required.
Where It Is
The SOS Button is displayed prominently on the Passenger Tablet and remains available throughout the journey.
Its visible placement ensures that passengers can easily locate and access it whenever necessary.
How It Works
Accessing the SOS Feature
To use the SOS feature:
- Tap the SOS Button displayed on the screen.
- Review any emergency assistance options presented.
- Follow the on-screen instructions to proceed with the request.
The exact actions available may vary depending on the taxi operator's configuration and local regulations.
Emergency Request
When activated, the SOS feature may:
- Notify the appropriate support team
- Share trip-related information with authorized personnel
- Provide emergency contact options
- Display additional safety instructions
Passengers should follow any guidance displayed on the screen.
Confirmation
After an SOS request is submitted, the system may display a confirmation message indicating that the request has been received or processed.
This helps reassure passengers that the action has been successfully initiated.
Screen Behavior
During the Trip
The SOS Button remains visible and accessible while the trip is active.
Passengers can access the feature at any time without interrupting trip information displayed on the tablet.
After Activation
Once the SOS feature is activated:
- Emergency assistance options may appear
- Confirmation messages may be displayed
- Additional instructions may be provided
The tablet continues to operate normally unless otherwise specified by the emergency workflow.
Important Notes
- The SOS feature should be used only when assistance is genuinely required.
- Availability of emergency services may vary by location and operator configuration.
- Passengers should provide accurate information when prompted to ensure appropriate assistance.
Benefits
The SOS Button helps passengers:
- Access emergency support quickly
- Improve personal safety during travel
- Receive assistance when needed
- Travel with greater confidence
These capabilities contribute to a safer and more secure passenger experience.
